FAQ (Help, Tutorial)2019-03-26T12:48:29+00:00

Frequently Asked Questions

What do I get in the Free version?

The Free version allows you to experience Swing Profiles cutting edge technology without paying a cent.

  • Keep 3 latest recordings with Swing Profile technology
  • 10 sessions per hour with Auto Replay golf training
  • 1 Voiceover recording per hour
  • Share and chat in Swing Profile

If you require more than whats available in the Free version, you can upgrade to one of the paid pricing plans listed here.

What’s New in Swing Profile version 7?

The main new features of Swing Profile version 7 are;

  • Fast 240fps and 120fps recording
  • Optimized High Speed Recording – switch from normal to high speed recording at critical swing moments
  • Brand new Team Chat and Team Note for chatting and recording student progress
  • Improved “Auto Replay” – shortened camera distance for self-filming
  • Bug fixes

Try Swing Profile version 7 for yourself!

Hardware and Software Requirements

What are the minimum hardware and software requirements to use Swing Profile?

  • Minimum requirements to run Swing Profile: iPhone 5 or above, iPad 2 or above; iOS 8
  • Devices that do not meet these minimum requirements are no longer supported

What devices can perform high speed recording?

Swing Profile supports high speed recording. The maximum recording speed in frames per second (FPS) is dependent on the maximum allowable by the device;

  • 240 FPS – iPhone 6 and 6 plus
  • 120 FPS – iPhone 5s; iPad Air 2
  • 60 FPS – iPhone 5 and 5C; iPad Air

Devices compatible with Swing Profile not listed here may have different recording speed limits. Please send us an email at info@swingprofile.com if you would like to know more information about device limitations.

Swing Profile Technology

Overview of the 5a Technology

Swing Profile is the fastest golf analyzer in the world. With advanced Artificial Intelligence, it automates many cumbersome tasks for golf analysis and provides golfers instant feedback on their golf swings. Swing Profile features the following 5 automations (5a):

  • Auto Capture – detect and record swing motion only
  • Auto Trim – keep only the raw swing motion by trimming away redundant footage
  • Auto Sequence – create Golf Digest-style swing sequence
  • Auto Line – draw swing plane and measure club angle
  • Auto Sync – synchronize two different swings regardless of speed difference

Swing Profile operates on live video and does not require any cumbersome sensors attached to the golfer or the club. As Swing Profile automatically detects and records your swing, you can place your device on a holder and film your own swing without anyone handling the camera. It can work on two camera angles: down-the-line view (DTL, player’s side profile view) and the front view (player’s front view).

Awards

Swing Profile received the top 2 awards at the world’s largest golf show – the PGA Merchandise Show held in Florida in 2012: Best Overall Product and Best Market Research.

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How to use Auto-Capture to capture golf swing?

Capturing Your Own Golf Swings

Auto Capture is ideal for recording your own practice session. No matter how many golf swings you make, Swing Profile will only record only those critical 2-seconds swing motion. You can then easily use Auto Sync to synchronize and compare the swing video of different strokes, say between iron and wood. And visualize swing sequences over multiple videos to monitor consistency

1) You need a reliable phone or table holder to hold your device on a golf bag or a tripod.
We have carefully selected a range of mobile holders that you can purchase on our website here.

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2) We need a reference object that helps to position the phone or tablet correctly. Lay down a club between the ball and center of your stance for down-the-line view, or across your feet for front view. And then position the device so that the club fits inside the bottom bracket of the grid. Experiment to find the best position for capturing your golf swing.

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3) Tap the Capture icon to start recording. When a swing is captured, you’ll notice (a) a double ping sound, (b) the borders turning red and (c) the swing sequence shows briefly.

NOTE if you are filming with the front camera, you can see the borders turning red and flashing when a swing is captured.


 

Capturing Someone Else’s Golf Swings

1) Apply back camera. Stand about 10 feet away from golfer for landscape mode, or 7 feet away for portrait mode.

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2) Tap the Capture icon to start recording. Ensure that the subjects head and feet are within the designated areas. Keep hands steady. Swing Profile will be ready once the golfer resumes the address position with a short pause – this is indicated with a green border. Now perform the golf swing.

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3) When a swing is captured, you’ll notice you’ll notice (a) a double ping sound, (b) the borders turning red and (c) the swing sequence shows briefly. Tap on the sequence, or the preview image to view the captured video immediately.

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Always ensure they you try and record your swings using the optimal settings for Auto Capture FAQ.

Troubleshooting Auto Capture

Auto Capture fails occasionally and I am getting some false detections

Swing Profile operates solely on video and is dependent on image quality (lighting, shadows, contrast, clothing). Random movements in foreground and background could be falsely detected as swings. Please follow the simple rules below for optimal performance:

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  • Fit golfer to grid by shooting approximately 7 feet away for portrait mode and 10 feet away for landscape mode. Position golfer close to the head and feet line. Over- or under-fitting will deteriorate detection performance.

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  • Avoid moving objects in the background and cluttered backgrounds. These include moving branches and unwieldy clothing (such as scarfs) on a windy day, moving people at a party or moving cars near a busy road in the background.

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  • Keep clothing plain, ideally with light top and dark pants. Large stripes and patterns cause optical illusions and should be avoided.

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  • Avoid strong sunlight from behind golfer which darkens the image and casts a long shadow. Remedy this by turning golfer towards the sun (and swinging without a ball if necessary).

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  • Use exposure adjustment to reduce backlight problems common in driving ranges. Tap on any dark area to brighten.

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  • Swing smooth and swift. Slow back swings are easily confused as practice swings.

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  • Avoid placing your driving net too closely as the net makes large background movement upon receiving the ball. Remedy by doing practice swing without hitting the ball.

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  • Ensure sufficient gray level contrast between the golfer’s clothing and background. Certain clothing color such as light gray and light orange are easily “camouflaged“ against green fairway and may cause non-detection.

For best results, ensure that you try and record your swings by using the conditions outlined here.

I purchased a previous version of Swing Profile. How can I upgrade to version 8 now?

You can download Swing Profile version 8 from the Apple apps store here.

To keep swings captured in previous versions of Swing Profile and transfer them to version 7, you will need to do the following;

  • In older versions of Swing Profile, select the video(s) you wish to transfer
  • Tap Share and then Back up on Cloud
  • Open and login to Swing Profile version 7, then go to Settings and then Restore all Videos to begin a background download of all swings currently stored in the cloud
  • Once downloaded, the transferred swings should now appear in the Swings view.

Note that purchasing of memberships is now only available for Swing Profile versions 6 and above, and disabled on all other versions. From now on, purchases must be made from version 6 and above or on our website here

Note that previous Swing Profile users who purchased the full version (non-subscription) will be given a Premium subscription. Please contact us at info@swingprofile.com for more information.

 

If you have any problems installing, transferring video or logging into Swing Profile version 8, please contact us at info@swingprofile.com.

How do I share videos using Swing Profile?

Swing Profile’s Cloud Share is the easiest way to share videos. Its advantages are;

  • Ability to send large files (high speed recording, voice-overs) to multiple recipients
  • Recipients will receive (i) the videos on their Swing Profile app if they have it, and/or (ii) emails with the video link hosted on our website
  • Recipients can participate in Team Chat to comment on each others swing videos
  • Uploading of videos happens in the background allowing you to continue to use Swing Profile

Here is how to share a swing video;

  • In Swings, select the video(s) you want to share
  • Tap Share, and a list with the various sharing options will appear including; community, email and social networks
  • Personal messages can be included with the swings, or just select a template from the list

That’s it! Now you can see the delivery progress at the top right corner.  Once that’s done, all recipients will receive the video under Team Chat, allowing them to see and comment as a group.  Recipients will also receive and email with a video link hosted on our website.

How do I share to Facebook, Twitter, etc?

Swing Profile allows users to share their recorded swings on various social media platforms. To do this;

  • In the Swings view, select a swing you would like to share.
  • Tap Share, then select Share on social network and pick the form of social media from the following prompt.

Note that when you first log in to a social media service on your device, this services is usually automatically added to the share list for Swing Profile. If your desired social media platform is not available, please contact us at info@swingprofile.com.

What is the optimal setting for using Swing Profile Auto Capture?

Because Swing Profile processes live video very quickly, it is important to try and minimize any external disturbances during the video capture of a swing. The following list details the optimal settings while using Swing Profile Auto Capture;

  • Open, distant backgrounds – avoid moving objects, cluttered or close-range backgrounds
  • Keep clothes plain – ideally light top and dark pants
  • Smooth, swift and continuous swings
  • Hold device with both hands or use a mobile holder (buy one here) to avoid shaking
  • Ensure that the subject is well lit by changing positioning or using the brightness slider on the Capture view. Outdoor overcast tend to produce the best results

More detailed information regarding each specific requirement can be found in the Troubleshooting Auto Capture FAQ.